FAQs

S H O P

Do you have any Fly Level pop-up shops?

You can follow us on our social media page @FlyLevelShop to check our future pop-up shops.

Can I be added to a waitlist if the item I’m interested in is sold-out?

Yes, please title your email header as “Waitlist” and be sure to include the item name, size, and color to info@flylevelshop.com

Do you offer Toddler, Kids or Youth sizes?

Yes, we do offer toddler, kids and youth sizes. These are considered special orders due to limited quantity. Please title your email header as “Kids Size” and be sure to include the item name, size, and color to customer support at info@flylevelshop.com

Do you offer larger sizes?

Yes, we do offer sizes up to 6XL and these are considered custom orders due to limited quantity. Feel free to email customer support the item name, size, and color to info@flylevelshop.com

What if I’m interested in media coverage, collabs, sponsorship, and other opportunities with Fly Level?

Please title your email header inquiry such as “Media Coverage, Collab, Sponsorship, etc.” and send your inquiry to info@flylevelshop.com

S H I P P I N G

How soon will I receive my order?

Most of Fly Level orders process within 2 business days after purchasing. Shipping times may vary depending on the availability of the merchandise. Expect up to 7-14 business days after processing to receive your Fly Level package excluding holidays and weekends but you may receive your Fly Level package earlier depending on your shipping selection.

Please refer to your tracking number from your initial order confirmation email and if you have further questions feel free to email us.

In addition, Fly Level, LLC is not responsible for any delays caused by the local customs clearance processes or the placement of products after delivery.

Can I ship to an address different than my billing address?

Yes, you can enter the address that you want to ship to in the shipping address field at checkout.

Do you ship outside of the US?

Certain items can be shipped outside of the US, please email info@flylevelshop.com with the item description and country.

R E T U R N

What is your return policy?

We take full responsibility and will strive to come to a solution.

Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will be denied if the orders have been communicated to the vendors/merchants and they have initiated the process.

The items must not be worn, torn, stained or damaged.

If the returned item is in good condition, then the item can be exchanged or refunded.

I changed my mind, can I get a refund?

Due to limited items, we do not take returns for refunds or credit unless you want to exchange or the product is torn or damaged. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have the correct size and color of your items.

I need another size; can I get an exchange?

We will allow an exchange for another size or color if the item is still in new condition.

A request for an exchange must be made via email within 48 hours after the package is delivered. The item MUST be in the same condition that it was received (unwashed and unworn). We CANNOT exchange the item if it has been worn, washed, or damaged.

Please contact us through email if you would like an exchange so that we can hold the item for you. If you have already received the package, you must send us the item back to our return address with a copy of the receipt, contact number, and the item information (such as name, color, and size) that you would like instead. 

After we have received the package, we will contact you to confirm the details and have the exchanged item sent out.

Can I return or exchange pre-order item(s)?

Due to limited supply of pre-order item(s), we do not take returns for refunds or credit unless the product is torn or damaged. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have the correct size and color of your items.

  1. FAULTY GOODS

Please return your item(s) to us within 3 calendar days after finding the fault, and remember to get in touch with Fly Level before returning. You can do this by emailing our customer service team at info@flylevelshop.com

Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

T E R M S   A N D   C O N D I T I O N S

What are your terms and conditions?

Please refer to the “Terms and Conditions” section on our website.

 

Thank you for your support!
- F L Y  L E V E L
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